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Your Voice Matters: You’re Hired! May 25, 2006
Thursday, May 25th, 2006++++++++++++++++++++++++++++++++++++++++++++++
Your Voice Matters: You’re Hired
May 25, 2006
Published by Marlena Reigh
http://myvoicespeakssuccess.com
© Radiant Publishing 2006
++++++++++++++++++++++++++++++++++++++++++++++
++++++++++++++++++++++++++++++++++++++++++++++
Welcome to our many subscribers who signed up through
our web site or at an event where Marlena Reigh
presented.
This ezine is subscription based and sent only to those
who ASK to be on the mailing list.
If you have received this ezine in error we apologize.
To unsubscribe please see instructions at the end of this
ezine.
==============================================
IN THIS ISSUE
==============================================
1. Voice Thoughts from The Author Marlena Reigh
2. You’re Hired! Voice Coaching Tips for Great Interviews
3. Quote of The Month: Nashua Cavalier (on work)
4. Sponsor:What Does Your Voice Say About You?
5. Voice Tip: Go Shopping For A Great Voice
6. We Would Love To Hear From You
==============================================
Bloggers visit: http://myvoicespeakssuccess.com/blog/
==============================================
1. Voice Thoughts from The Author Marlena Reigh
==============================================
The American culture and economy is always in a shift and it has
been stated that people will have more than three careers and
problably even more jobs in their lifetime. Read the tips
on having a voice that can get you hired. Not looking for
a job? These tips can also apply to those in sales.
Keep speaking with power!
==============================================
2. You’re Hired! Voice Coaching Tips for Great Interviews
==============================================
Interviewing skills is one of the fastest growing areas of my
one-on-one coaching. In recent conversations with several Human
Resource people who do hiring, they said that the majority of
applicants are unprepared when they come in for their interview.
“Winging it”, as one HR person describe it, is not appreciated.
An interviewer questions a prospects professional skills
when the importance of an interview occurs in such a laxidasial
way.
Get the edge on your competition. Use these techniques in
preparation and in your so you come across with confidence and
credibility. Be someone with the professional polish that
companies want to hire.
Here are three areas to work on:
1. Your Attitude:
Prepare the answers to these questions and read them out loud.
Getting specific of your intentions helps you be focused and
will reflect in your voice quality when answering questions.
=> Three of your greatest strengths
=> Three of your weaknesses & how you improve on the
=> Three goals of getting a job that excites you
=> Three things that you can bring to the job that others can’t
=> Three reasons you want to work for______________ (company)
2. Your body language: Become conscious about the unconscious.
In the hiring process studies show that 65-70% of a hiring
decision may be based on nonverbal communication · 55% of our
inner thoughts and feelings are revealed through body language
and we are not conscious of what our body is saying, therefore
the interviewer can observe and interpret nonverbal communication.
Interviewer’s observations before a word is spoken.
* As the prospect is waiting. Are they;
Pacing back and forth? Relaxed or tense? Reading, fidgeting,
or smoking? Do they shake hands, smile and make eye contact?
* How do they walk? A confident prospect walks in with head up,
a firm step, and shoulders back and arms swinging.
* Where do they sit when offered a choice? Near the interviewer?
As far away as possible? How is their sitting posture?
Facing toward or away from interviewer?
Body Language Cues To Avoid
* Jerky, disjointed movements are a sign the individual is in
conflict.
* Slumped posture and shuffling movements are a signal of
or alienation.
* Frenetic, rushed walk or gestures are indicators of stress and
anxiousness.
$$ Practice and preparation methods:
Rehearse your walk and posture in front of a mirror. This
practice is essential in helping manage your physical mannerisms
and will help you be more comfortable when being interviewed.
Envision the interviewer in front of you.
Body Language check list:
_ Make direct eye contact in the beginning and adjust it from
there.
_ It’s a powerful cue and a sign of mutual respect.
_ Look at the interviewer when answering questions.
_ Keep your shoulders back
_ Keep your head erect
_ Avoid folding your arms across your chest
_ Keep legs in a “closed” position when standing or sitting
_ Use gestures to enhance your verbal message
_ Nod your head affirmatively at appropriate times-do not overdo it
_ Sit with a very slight forward lean toward the interviewer.
_ Make eye contactfrequently, but don’t overdo it
_ Smile to convey your positive attitude, but not so much that
you’re not taken seriously
_ Use facial expression to convey interest (a blank expression
ranks lowest in terms of attractiveness, power and credibility.)
3. Your Voice: Convey Interest and Enthusiasm
Your voice completes the image that you want to project. Do not
take it for granted that what you say and how you say it will not
matter. Being congruent with your appearance, body language,
and voice equates with trust.
$$ Voice practice and preparation.
With the questions in number 1 above (attitude), practice out
loud using the guideline below.
1.Project your voice loudly enough to be heard
2.Articulate clearly
3.Use pauses for emphasis
4.Watch your speed and pace
5.Avoid talking too fast or too slow
6.Monitor voice quality:Avoid mumbling or having too high a pitch
7.Let your natural personality come through
The other half of being interviewed is about not talking. Be in
the moment. In other words, discipline yourself to doing the
following.
1.Focus your attention on the interviewer and what is being said
2.Listen for content of what is being said.
3.Do not be distracted by mannerisms or words that the interviewer
is using.
4.Listen for information to be evaluated later.
5.Do not evaluate while listening.
6.Give positive nonverbal feedback. (nod, smile)
$$ More voice practice and preparation.
Out loud, in your best interviewing posture answer the following
questions with enthusiasm, clarity, and conviction.
========
1.) What do you want your voice to transfer?
2.) What image do you want your presence to exude?
3.) List three ways that you can benefit their company with the
skills you have.
1-
2-
3-
4.) What is your committed to this company?
5.) What is the feeling you will leave the interviewer with
when the interview is complete.
==============================================
3. Quote of The Month: Nashua Cavalier (on work)
==============================================
Man’s biggest mistake is to believe that he’s working for
someone else.
Nashua Cavalier
==============================================
==============================================
4. Sponsor:What Does Your Voice Say About You?
==============================================
Find out what your voice says about you and then use
powerful exercises to build a voice image that gets results
to increase credibility, visibility, and revenue.
Just purchase the CD program “7 Exercises For A More Dynamic
Speaking Voice” and receive a 20 minute complimentary one-on-one
voice evaluation with Marlena Reigh. Also include other valuable
bonus material and information.
Only $29.95 Order now before this offer expires!
http://myvoicespeakssucess.com/tools
==============================================
5. Voice Tip: Go Shopping For A Great Voice
==============================================
People often ask me of a safe and non-threating place where
they can practice and experiment their new voice skills.
Here’s what I suggest and have actualy done myself. Go shopping,
especially the supermarket, since it lends to lots of
opportunities and lots of people to converse with. Go with an
intention in mind.
One day I went shopping with the intention of seeing what kind
of response I would get if I smiled and said “Hello” to
everyone I saw (yes, everyone. Cashier, customer, children,
stock-person, meat manager. Any human being). I put on a big
smile and pursued my experiement. Could I change the state or
energy level of someone else by using a happy and friendly
voice. The results were intersting.
Some people smiled back and said “Hello”, a stock-person was
interuppted from a day dream, obviously not use to having
anyone talk to him while shelving merchandise, and the cashiers
perked up. It was a lot of fun to watch people’s face and
voice brighten up with the perception that someone was actually
paying attention to them.
So next time you buy milk, use the energy of your voice and
see the positive shift that you can make to those you don’t
know and try it with people you do know. Make sure to warm
up your voice before you go.
==============================================
6. We Would Love To Hear From You
==============================================
Your questions, voice stories, input, and feedback
are always appreciated.
**********************Sponsor*****************************
Want to make more money? Get that promotion? Knock-em-dead
with your next presentation? Marlena can teach you how to use
your voice that will can get you dramatic results. Contact Marlena
now about personal voice coaching face-to-face or via telephone.
Initial consultation is complimentary.
marlena@myvoicespeakssuccess.com
*************************************************************
***************Please Forward*************************
Please forward Your Voice Matters ezine to friends,
colleagues, and organizations who could benefit from
developing a voice image that projects
confidence, credibility, and motivates others to take
action.
To get your own subscription visit us at:
http://www.myvoicespeakssuccess.com/
*****************************************************************
==============================================
FREE ARTICLES FOR YOUR PUBLICATION
==============================================
I have articles available for reprint in your publication or
company newsletter. You may use these articles that you
see in Your Voice Matters.
For more articles:
http://myvoicespeakssuccess.com/articles.html
To reprint these articles:Print the article in its entirety,
include the by line at the top, the credits, and the complete
contact information at the end of each article. Send a tear
sheet or electronic copy to:
marlena@myvoicespeakssuccess.com
Thank you!
==============================================
About Marlena Reigh
Marlena Reigh has been a voice image specialist for over
twenty years and has worked with over 1,000 individuals
voices. She offers one-on-one coaching to executives,
leaders, and professionals. Her seminars and programs
in voice for professional excellence in presentation, sales,
and telephone success are in high demand with
organizations in various industries.
Contact information:
Marlena Reigh
2359 Prairie Street
Ann Arbor, MI 48105 USA
(734) 668-6074, Fax (734) 663-7190
mail to :
marlena@myvoicespeakssuccess.com
http://myvoicespeakssuceess.com
=====================================
Your Voice Matters Newsletter April 27, 2006: Be A Networking Star
Thursday, April 27th, 2006++++++++++++++++++++++++++++++++++++++++++++++
Your Voice Matters
April 26, 2006
Published by Marlena Reigh
http://myvoicespeakssuccess.com
© Radiant Publishing 2006
++++++++++++++++++++++++++++++++++++++++++++++
++++++++++++++++++++++++++++++++++++++++++++++
Welcome to our many subscribers who signed up through
our web site or at an event where Marlena Reigh
presented.
This ezine is subscription based and sent only to those
who ASK to be on the mailing list.
If you have received this ezine in error we apologize.
To unsubscribe please see instructions at the end of this
ezine.
==============================================
IN THIS ISSUE
==============================================
1. Thoughts From The Author Marlena Reigh
2. Be A Networking Star And Increase Your Sales
3. Quote of The Month: Harvey Mackay-Networking
4. Free Voice Evaluation Offer: What Does Your Voice Say About You?
5. Voice Tip: Warming Up In The Shower
6. We Would Love To Hear From You
==============================================
==============================================
1. Thoughts From The Author Marlena Reigh
==============================================
When doing presentations, one of the things I love doing
most is seeing audiences react and them respond to my
first few words in a voice that has them want to run.
And it only takes seconds. Putting one over on them is
fun but it also makes a strong point that our voice can
effect our credibility and our business success.
The next step is to “recover” my audience by using a
voice that is interesting, dynamic, and motivating.
As a “master voice communicator” I too continuously
work on my voice, focus on walking my talk and learn.
Remember-I’ts a process. Enjoy it.
==============================================
2. Be A Networking Star And Increase Your Sales
==============================================
Over the last few years networking, or meeting other business
people with which to do business, has evolved to building
relationships and making connections. In the old model, you
arrived at an event, passed out your cards to as many people
as possible, and hoped that some of them would stick.
However, as more and more people sell the same services
at comparably the same prices, competition is hot and
building relationship is key.
One evening I went to a networking event in a different
city. In the elevator I had a conversation with a
women who was going to the event. We chatted, I told
her about how I had to hide the hole in my textured hose
just above my knee. Casual conversation. She asked if I
was going to the event and I mentioned yes, and it was my
first time. Carol was a regular and when we arrived she
said, “Let me introduce you to the people I know”.
Carol took me around the room, and not only introduced me but
mentioned my expertise to each person. She used her voice
in an enthusiastic and engaging way that opened up conversations.
I felt Carol was part of my team. It turns out she knew
everyone there. In my eyes Carol was a star. She gained
my admiration, respect, and desire to be on her team too.
By the way, because of this encounter I got a radio interview,
secured a presentation which Carol was present and I was able to
acknowledge her to the audience, and contracted a new coaching client.
Since then my approach to networking has shifted to building
connections for everyone, not just myself. I am declaring this
the new model of networking.
You too can be a networking star.
Here are some tips:
* Have a voice that is genuine and truly interested in helping others.
* Think of yourself as the host of a party making sure everyone is
having a good time.
* Warm up your voice and practice out loud before the event.
* Meet people and look for ways to connect them to others.
* If you see someone who is by themselves, introduce yourself
and then introduce them to others.
* Make networking about the other person.
* Take risks-meet at least five new people at each networking event
* DO NOT sit with other people from your company. You are networking!
==============================================
3. Quote Of The Month: Harvey Mackay
==============================================
Networking is not a numbers game. The idea is not to see how many
people you can meet; the idea is to compile a list of people you
can count on. – Harvey Mackay Author Swim With The Sharks & Dig Your
Well Before You Are Thirsty
==============================================
==============================================
4. Free Voice Evaluation Offer: What Does Your Voice Say About You?
==============================================
Find out what your voice says about you and then use
powerful exercises to build a voice image that gets results
to increase credibility, visibility, and revenue.
Just purchase the CD program “7 Exercises For A More Dynamic
Speaking Voice” and receive a 20 minute complimentary one-on-one
voice evaluation with Marlena Reigh. Also include other valuable
bonus material and information.
Only $29.95 Order now before this offer expires!
http://myvoicespeakssucess.com/tools
==============================================
5. Voice Tip: Warming Up In The Shower
==============================================
First thing in the morning when you are in the shower take
some warm water in your mouth and gargle vocalizing a tone. Do
this three times. To make it more fun you could move the tone
or pitch up and down. This warms up the throat, clears any mucus,
and increases breathing which will energize you.
==============================================
6. We Would Love To Hear From You
==============================================
Your questions, voice stories, input, and feedback
are always appreciated.
**********************Sponsor*****************************
Want to make more money? Get that promotion? Knock-em-dead
with your next presentation? Marlena can teach you how to use
your voice that will can get you dramatic results. Contact Marlena
now about personal voice coaching face-to-face or via telephone.
Initial consultation is complimentary.
marlena@myvoicespeakssuccess.com
*************************************************************
***************Please Forward*************************
Please forward Your Voice Matters ezine to friends,
colleagues, and organizations who could benefit from
developing a voice image that projects
confidence, credibility, and motivates others to take
action.
To get your own subscription visit us at:
http://www.myvoicespeakssuccess.com/
*****************************************************************
==============================================
FREE ARTICLES FOR YOUR PUBLICATION
==============================================
I have articles available for reprint in your publication or
company newsletter. You may use these articles that you
see in Your Voice Matters.
For more articles:
http://myvoicespeakssuccess.com/articles.html
To reprint these articles:Print the article in its entirety,
include the by line at the top, the credits, and the complete
contact information at the end of each article. Send a tear
sheet or electronic copy to:
marlena@myvoicespeakssuccess.com
Thank you!
==============================================
About Marlena Reigh
Marlena Reigh has been a voice image specialist for over
twenty years and has worked with over 1,000 individuals
voices. She offers one-on-one coaching to executives,
leaders, and professionals. Her seminars and programs
in voice for professional excellence in presentation, sales,
and telephone success are in high demand with
organizations in various industries.
Contact information:
Marlena Reigh
2359 Prairie Street
Ann Arbor, MI 48105 USA
(734) 668-6074, Fax (734) 663-7190
mail to :
marlena@myvoicespeakssuccess.com
http://myvoicespeakssuceess.com
=====================================
Your Voice Matters November 22 2005
Tuesday, November 22nd, 2005 Your Voice Matters
November 22, 2005
Published by Marlena Reigh
______________________
© Marlena Reigh2005
http://myvoicespeakssuccess.com
Welcome to our many subscribers who signed up through
our web site or at an event where Marlena Reigh
presented.
This ezine is subscription based and sent only to those
who ASK to be on the mailing list.
If you have received this ezine in error we apologize.
To unsubscribe please see instructions at the end of this
ezine.
==============================================
IN THIS ISSUE
==============================================
1. Greetings From The Author Marlena Reigh
2. Telephone Tips Series:#2 Delivering Great
Customer Service With Your Voice
3. Quote of The Month: John Corry
4. Voice Skills Tips: Look Ten Years Younger in Ten
Minutes A Day And Sound Great Too-The Posture Factor
5. Personal Communication Story: Even a Thirteen Year-
Old Knows.
6. We’d Love To Hear From You
==============================================
1. Greetings From The Author Marlena Reigh
==============================================
How we communicate to others can make them feel good
about who they are and it can make us feel good about
who we are and the value of our product or service.
The Telephone Tips Series #2 can apply to anyone
doing any kind of business on the telephone. It’s
a matter of a warm voice means a warm heart.
The quote is an powerful observation of the voice of
Ronald Regan. Do you want to look and feel younger
in only ten minutes and day AND it doesn’t cost
a thing! Check out #4. Also, the story about the
thirteen- year-old is my favorite because it really
demonstrates how the voice can have an impact on our
personal lives.
==============================================
2. Telephone Tips Series: #2 Delivering Great
Customer Service With Your Voice
==============================================
The sound of the voice is a physical experience for
the listener and accounts for up to 97% of the impression
we make when on the telephone. On top of that, 30% of our
voice energy is lost over the telephone equipment making
us sound more impersonal.
We all have dealt with customer service, often with
mixed feelings about receiving care with our best interest
at heart. Much of our misgivings are directly correlated
to how the customer service person “sounds” when taking
care of us.
In audiences I have polled, attendees said the voices that
turn them off when on the telephone sound: abrupt,
in a hurry, indifferent, pushy, rude, insensitive, and
sometimes not professional in the words and language
being used.
Sue, an audience member and an operator for a large telephone
company, told us that her call goal was to make each person
she talked to feel they were special. I asked the audience
if they experienced this with calls they received and almost
all said “No”. “How would you feel about having a conversation
with Sue?” The response was, “It would be great.”, ” I would
want to talk to her and do business with her.” Sue knows the key.
Our voice reflects our intentions and attitudes. What she was
talking about was building a relationship with each client.
She made them feel good about themselves and doing business
with her.
We too can help others feel good about themselves and
the choice they made to do business with us.
Here are ways for you to boost your energy and your
intentions for building customer rapport over the
telephone:
=> Know what you want your voice to project
Enthusiasm, sincerity, caring, warmth?
=> Warm up your voice before speaking
(see warm up exercises on our web site)
http://www.myvoicespeakssuccess.com
=> Put a smile in your voice by smiling
=> Sit erect at your desk
=> Use your voice to guide them at a feeling level
=> Listen-really listen for needs
=> Use a moderate volume
=> Demonstrate sincere interest
=> Stand up or walk around to relieve stress
=> Use a mirror and look at it before and during the call
=> Be patient
=> Respond not react
=> Think before you think before you speak-make each word count
When you have a tone of voice that others love doing business
with, you will making and receiving your calls with more personal
satisfaction.
Add a friendly and sincere tone to the following
words and language and you will truly be appreciated
by your customers and well remembered.
Acceptable words and language that build relationships:
This: “Hello, Good morning…”, “Good afternoon…”
* Not: “Hi there”, “Hey…”, “What’s up?”
This:”My pleasure…”, “I’m glad we could help.”,
“Happy to do so.”
* Not: “No problem.”
This:”May I put you on hold?”
* Not:”Can you hold please?”(and you don’t wait for a reply),
“Hold on.”, “Just a sec.”
This: “Yes. Certainly.”
* Not:”OK.”, “Sure.”, “Uh huh.”, “Yep”, “Yeah.”
This: Listening to complete sentences from customer
* Not: Interrupting while someone is already talking
This: Getting clarity by rephrasing back, “What I hear you
saying is…”
* Not:Being defensive, rehearsing your answer, making
assumptions.
This: “Is there anything else I can help you with?”
* Not:(hanging up first)
This: Proper grammar
* Not:Ain’t, got none
Always listen for ways to respond that serves your customer.
As a professional communicator it is your job to maintain
a positive win-win attitude. Say “Today my customers will
hear a warm voice that will let them know we have a warm heart.”
Build your communication muscle every day.Practice talking
out loud before you get to work to warm up the voice,
body, and mind. Or you can talk to the other drivers
if you don’t already do that!
**********************Sponsor*****************************
” Voice Skills For Telephone Success” is one of the hottest
programs Marlena Reigh offers. Have Marlena come into
your organization to evaluate and coach the voices on your
team. Email marlena@myvoicespeakssuccess.com
*****************************************************************
==============================================
3. Quote Of The Month: John Corry
==============================================
“His voice is his great weapon. It is not an orator’s voice.
It is husky, and sometimes it fades to a whisper. Meanwhile,
it is extraordinarily intimate. Mr. Regan does not speak to
audiences; he speaks to individuals.”
John Corry Historical Writer
==============================================
==============================================
4. Voice Skills Tips: Look Ten Years Younger in Ten
Minutes A Day And Sound Great Too-The Posture Factor
==============================================
Would you like to look younger? Feel younger?
And with no monetary cost? It’s easier than you think.
All you need is ten minutes a day and the tenacity to make
these practices part of your health regime.
Looking and feeling younger is a big market for various
products and services that promise the “fountain of youth.”
They focus on wrinkles, gray hair, or sagging chins.
Yet there is one major tell-tale sign that is overlooked
and can make a major difference on your appearance. The
best part is that the cost is only ten minutes a day!
When you get in the habit of developing good posture,
you will not only look and feel younger but you will
gain other health benefits too-
Oh, and did I mention that your voice will be more
resonant and attractive.
The benefits of great posture include:
=> More youthful looking appearance (poor posture is often
a sign of aging.)
=> Allows for proper breathing and clearer thinking.
=> Supports voice production for fuller sound and projection.
=> Permits better digestion with more room for the organs
to function at maximum capacity.
=> A lighter and more energetic demeanor.
Poor posture inhibits the expansion of the ribs and back
and is often a symptom of weak abdominal muscles. Poor posture
problems tend to become habit and are often difficult
to spot on your own. Evaluate your posture by having
someone take a photo of you standing straight on
and one with a side view. Don’t cheat because you
want to look better. This will be your improvement guide.
Ask yourself:
> Is my head straight or do I tilt to one side?
> Is my head on top of my spine or is my chin hanging out?
> Are my shoulders square, back and down or do I slouch or
have rounded shoulders?
> Is my stomach held in or is it protruding?
> Is my pelvis tucked under or do I have a sway back
(hips tilting back)?
> Is my weight on the balls of both feet or is it on my heels?
> Is my weight on both legs or do I favor one leg?
Good posture means good balance of the entire body.
Here are some exercise you can do on a daily basis to improve
your posture. The goal is to have good posture all of
the time, and that it becomes second nature. But it is an
ongoing process due to stress and outside influences on our
physical and mental environment. Think of yourself as an
athlete.
#1. Clasp your hands behind your back, straighten your arms
and raise them while squeezing the shoulder blades together.
Feel how the chest is high. Now slowly release the hands
while maintaining the position. Notice how it feels on a
physical level. This is a yoga exercise called chest expansion.
#2. Stand against a wall with your head, back, shoulders,
and heels touching the wall, with the pelvis tucked under.
Now move forward as though being pulled from your solar plexus,
and keep your weight on the balls of your feet. Get in touch
with the way it feels. Practice so the body can mentally
memorize what it feels like when you are in good posture.
#3. Stand tall, not rigid, and feel space between your
vertebrae. Think of yourself as one inch taller.
#4. Do stomach and abdominal exercises to strengthen muscles
that support good posture.
#5. Walk twenty minutes a day, weight on balls of feet, expanding
ribcage breathing in and breathing out.
The posture robbers that can age you:
- Slouching at the steering wheel when driving. Remedy by putting
your head on the head rest and drive with a high chest.
- Allowing stomach and chest muscles to give in when sitting
at a desk for a long time.
- Shifting weight from one side to the other.
- Weakened abdominal muscles from lack of exercise.
- Not standing up straight and erect.
- Protruding stomach.
- Rounded shoulders.
- Chin jutting out.
**********************Sponsor*****************************
Have a voice that gains credibility and gets results. Contact
Marlena about personal voice coaching.
*************************************************************
==============================================
5. Personal Communication Story: Even a Thirteen Year-
Old Knows.
==============================================
Thirteen-year-olds are notorious for speaking their minds
often with no regard to how others feel. Perhaps there is
something to be said for blatant honesty. As we grow older,
we learn to be discreet and sensitive. But what would
someone tell you about your voice if they adopted the
honesty of a thirteen-year-old?
Jenny was thirteen when she came to work with me on her
speaking voice. She told me that her friends said her voice
annoyed them and asked that she not talk at all. A thirteen-
year-old girl not talk?
This was serious, and this bright young girl knew the cost.
Not being able to converse and share could mean losing
friends, being ignored by new friends, turning off her
listeners–especially boys, and basically cutting off her
potential to be the outgoing and sociable girl that she was.
Jenny’s problem was that of an extreme nasal and shiny
sounding voice. It had an edge to it that made it difficult to
listen to. These were habits that Jenny had, not a physical
condition.
Teenagers like to have a lot of fun, so creating a program
that Jenny would enjoy was essential. Articulation
exercises along with fun readings to eliminate nasality
were some of the activities I asked her to practice. Due to
her commitment to working through our sessions and her
dedication to doing exercises specifically designed for her,
at the end of three months her voice had been transformed
into that of a young adult. When Jenny answered the phone
one day, the family friend on the line couldn’t believe it was
her. Jenny was on a social roll again. Today, Jenny is a
successful student at Yale.
So even a thirteen-year-old knows that having a good voice
can make or break her personal success. Do you know?
=======================================
**********************Sponsor*****************************
Free one-on-one voice evaluation with purchase of
“7 Exercises For A More Dynamic Speaking Voice” program.
Find out what your voice says about you. Let Marlena tell
you how to have a powerful and compelling voice.
Only $29.95 Order now before this offer expires!
http://myvoicespeakssucess.com/tools
************************************************************
==============================================
6. We’d Love To Hear From You
==============================================
Your questions, voice stories, input, and feedback
are always appreciated.
***************Please Forward*************************
Please forward Your Voice Matters ezine to friends,
colleagues, and organizations who could benefit from
developing a voice image that projects
confidence, credibility, and motivates others to take
action.
To get your own subscription visit us at:
http://www.myvoicespeakssuccess.com/
*****************************************************************
==============================================
FREE ARTICLES FOR YOUR PUBLICATION
==============================================
I have articles available for reprint in your publication or
company newsletter. You may use these articles that you
see in Your Voice Matters.
For more articles:
http://myvoicespeakssuccess.com/articles.html
To reprint these articles:Print the article in its entirety,
include the by line at the top, the credits, and the complete
contact information at the end of each article. Send a tear
sheet or electronic copy to:
marlena@myvoicespeakssuccess.com
Thank you!
==============================================
About Marlena Reigh
Marlena Reigh has been a voice image specialist for over
twenty years and has worked with over 1,000 individuals
voices. She offers one-on-one coaching to executives,
leaders, and professionals. Her seminars and programs
in voice for professional excellence in presentation, sales,
and telephone success are in high demand with
organizations in various industries.
Contact information:
Marlena Reigh
2359 Prairie Street
Ann Arbor, MI 48105 USA
(734) 668-6074, Fax (734) 663-7190
mail to : myvoiceimage @aol.com or
marlena@myvoicespeakssuccess.com
http://myvoicespeakssuceess.com
=====================================
October 20 2005 Issue Your Voice Matters
Thursday, October 20th, 2005 Your Voice Matters
October 20, 2005
Published by Marlena Reigh
_______________________________
© M. Reigh 2005
Welcome to our many subscribers who signed up through
our web site or at an event where Marlena Reigh
presented.
This ezine is subscription based and sent only to those
who ASK to be on the mailing list.
If you have received this ezine in error we apologize.
To unsubscribe please see instructions at the end of this
ezine.
==============================================
IN THIS ISSUE
==============================================
1. Greetings From The Author Marlena Reigh
2. Telephone Tips Series:#1 Increase Your Call-backs
3. Quote of The Month: Ingrid Bergman
4. Voice Skills Tips: You’re Too LOUD!
5. A Question From One Of Our Readers
6. We’d Love To Hear From You
==============================================
1. Greetings From The Author Marlena Reigh
==============================================
Email is great and it has changed the way we communicate
on a daily basis. There are some things that email
cannot convey and that is the tone of what is being
said. Sometimes emails can occur abrupt and insensitive
whether it is intentional or not. Remember that the
telephone communication still rules when it comes to
conveying the human touch through the human voice.
The Telephone Tips Series is the first of five
installments. In Ingrid Bergman’s quote we are
clued in the value of a kiss. Being too loud is one
of the most annoying voice habits.And the question
from one of our readers should help those of you
who are in meetings frequently.Hope to hear from
you.
==============================================
2. Telephone Tips Series: #1 Increase Your Call-backs
==============================================
Leaving effective telephone messages is crucial to getting
results. These results can have a major impact on your
business image, time management and sales figures.
It amazes me when I listen to messages on my answering
machine that many of these sales people actually think I
am going to take them seriously and call them back. It’s
hard to believe they take themselves seriously when they
rattle off their information and sound eager to get the call
over with.
Someone who compels a call-back tends to:
* Sound interesting and interested.
* Have a personable tone that reflects a (human)
personality.
* Leaves call-back information that doesn’t require the
message to be replayed.
Her are major keys to call-back success:
=> Create a short script (see below)
=> Have a voice that has appropriate enthusiasm and
energy.
=> Maintain a warm human quality that doesn’t sound
mechanical.
=> Use a conversational style.
=> Slow down the pace.
=> Articulate and speak words in a deliberate and inviting
fashion.
=> Let them know you are eager to hear from them.
=> Enjoy the process.
When writing a brief script, I would suggest writing it on
yellow paper or card-stock, and adding graphic art that will
give you a visual to help you enjoy the process.
Script steps:
1. Keep your message to 30 seconds or less.
2. Name
3. Company
4. Phone number with pauses “area
code-/-734-/-668-/-60-/-74″
5. Message with one key point
6. Call to action
7. Best time to call back (optional unless you have been
playing phone tag) day/time
8. Request they give you two times that would be best for
you to call back.
9. Name and phone number again, “Again, this is
Marlena Reigh at 734-/668-/-60-/74″
10. Complete the call with “I am looking forward to talking
to you soon. Thank you, good bye”
**********************Sponsor*****************************
” Voice Skills For Telephone Success” is one of the hottest
programs Marlena Reigh offers. Have Marlena come into
your organization to evaluate and coach the voices on your
team. Email marlena@myvoicespeakssuccess.com
*****************************************************************
==============================================
3. Quote Of The Month: Ingrid Bergman
==============================================
“A kiss is a lovely trick designed by nature to stop
speech when words become superfluous”
Ingrid Bergman Actor
==============================================
==============================================
4. Voice Skills Tips: “You’re Too Loud!”
==============================================
Are you too LOUD? What do you do?
In a recent survey, people ranked speaking too loud as one
of the most annoying voice traits. Is this a problem for you?
Do you know? What can you do about it?
Here are some signs that you may be speaking too loud:
=> People back away from you when you talk.
=> Everyone in the room turns around when you begin to
speak.
=> You get stares.
=> You are asked to talk softer.
=> You are told directly that you are talking too loud.
When you talk too loud, you are actually invading another’s
personal audio space. This can not only sound threatening
for
people, but can also physically feel threatening too. The trait
of being too loud can result from various things: growing up
in a loud household, being around someone who is hard of
hearing. being hard of hearing yourself, feeling the need to
get attention, or it can simply be an old habit.
Here are some methods that can help you tone down.
#1. Be aware of how loud your are speaking your volume
level and observe how others respond or react to your
volume level. Simply being aware of how others are
responding can help you monitor your volume.
#2. Evaluate if your are loud all the time or only at certain
times. Are you loud only in certain situations? Only with
certain people?
#3. Focus the sound of your voice and imagine it going no
further than your
nose.
**********************Sponsor*****************************
Have a voice that gains credibility and gets results. Contact
Marlena about personal voice coaching.
*************************************************************
==============================================
5. A Question From One Of Our Readers:
==============================================
Question:
Deep writes:
“I have a question for you. I seem to have problems
with ‘volume dynamics’ of my voice. This problem
becomes more acute if I do not get enough sleep the
previous night-I do not seem to be able to ‘reach’
my base voice. I have noticed that when I stand up
and speak it does help. However, most of the meetings
that I run at work are in a sit-down position. Can you
provide me with some tips on how to improve/develop
my base voice (i.e. make it ‘louder/deeper)?
Thank you.”
Answer:
“Dear Deep, Getting rest is important in order to
have support and control of your voice. What you
seem to be experiencing may be stress related. My
suggestion is to do voice exercises daily to build
vocal and physical stamina. Do the exercises standing
up and sitting down. Make sure to watch your posture.
Keep the chest high and shoulders down and back. It is
common for those sitting at a desk to unknowingly allow
their body to collapse therefore limiting breath support
and affecting sound quality. Working on articulation
can also be beneficial. Always, always. always
warm up your voice before your meetings. Check out some
of the articles on my web site about warming up the voice
and vocal health. http://www.myvoicespeakssuccess.com
By the way, my voice exercise workout CD
‘7 Exercises For A More Dynamic Speaking Voice’ would be
great by coaching you through powerful exercises that
build support and stamina as well as tone quality.
You can find information at:
http://www.myvoicespeakssuccess.com/tools.html
Let me know about your progress. Warmly, Marlena”
=======================================
**********************Sponsor*****************************
Free one-on-one voice evaluation with purchase of
“7 Exercises For A More Dynamic Speaking Voice” program.
Find out what your voice says about you. Let Marlena tell
you how to have a powerful and compelling voice.
Only $29.95 Order now before this offer expires!
http://myvoicespeakssucess.com/tools
************************************************************
==============================================
6. We’d Love To Hear From You
==============================================
YOur questions, voice stories, input, and feedback
would be appreciated.
***************Please Forward*************************
Please forward Your Voice Matters ezine to friends,
colleagues, and organizations who could benefit from
developing a voice image that projects
confidence, credibility, and motivates others to take
action.
To get your own subscription visit us at:
http://www.myvoicespeakssuccess.com/
*****************************************************************
==============================================
FREE ARTICLES FOR YOUR PUBLICATION
==============================================
I have articles available for reprint in your publication or
company newsletter. You may use these articles that you
see in Your Voice Matters.
For more articles:
http://myvoicespeakssuccess.com/articles.html
To reprint these articles:Print the article in its entirety,
include the by line at the top, the credits, and the complete
contact information at the end of each article. Send a tear
sheet or electronic copy to:
marlena@myvoicespeakssuccess.com
Thank you!
==============================================
About Marlena Reigh
Marlena Reigh has been a voice image specialist for over
twenty years and has worked with over 1,000 individuals
voices. She offers one-on-one coaching to executives,
leaders, and professionals. Her seminars and programs
in voice for professional excellence in presentation, sales,
and telephone success are in high demand with
organizations in various industries.
Contact information:
Marlena Reigh
2359 Prairie Street
Ann Arbor, MI 48105 USA
(734) 668-6074, Fax (734) 663-7190
mail to : myvoiceimage @aol.com or
marlena@myvoicespeakssuccess.com
http://myvoicespeakssuceess.com
=====================================
Your Voice Matters Newsletter October 6, 2005
Thursday, October 6th, 2005 Your Voice Matters
October 6, 2005
Published by Marlena Reigh
_______________________________
http://myvoicespeakssuccess.com
Radiant Publishing 2005
Welcome to our many subscribers who signed up through
our web site or at an event where Marlena Reigh
presented.
This ezine is subscription based and sent only to those
who ASK to be on the mailing list.
If you have received this ezine in error we apologize.
To unsubscribe please see instructions at the end of this
ezine.
==============================================
IN THIS ISSUE
==============================================
1. Greetings From The Author Marlena Reigh
2. If You’re In Sales, Play With Me!
3. Quote of The Month:Alice Hoffman
4. Vocal Exercise: Warm Up Your Day
==============================================
1. Greetings from the author Marlena Reigh
==============================================
Whether we admit it or not, we are all in sales. You could
be a manager, in production, a scientist, or own your own
company and selling your ideas and having others take
action is often critical in making progress. This ezine
is focused on helping you get comfortable and confident
with your speaking voice, which can be key to your success.
When you read the “If You’re In Sales, Play With Me”
story think about how you connect with listeners.
Then start off the day with “Vocal
Exercises: Warm Up Your Day.”
==============================================
2. If You’re In Sales, Play With Me!
==============================================
I was at a business mixer and as I stood in the buffet line a
gentleman ahead of me began a conversation. He was a
financial planner and I mentioned to him that my husband
and I were looking at long-term care insurance. He eagerly
said he had a plan and wanted to set up and appointment
with us.
He then asked me my age (Isn’t there a law about asking a
woman–not to mention someone you don’t know– her
age?) I laughed nervously, but he persisted, saying it was
imperative that he know my age so he could give me a
ballpark figure. I swallowed hard and told him my age. He
then took that information and started verbally calculating. I
said, “Joe” (not his real name), “You missed your cue.” He
stopped tallying and looked at me quizzically. I said, “You’re
suppose to say ‘Oh, no, you can’t be that old. You look like
you just graduated from college.’”
He blinked at me and then said, ” I can give you a really
good price that will…:. He lost me. Here was an opportunity
to connect with me on a personal level in my style of
communication, as well as take a serious and sometimes
unpleasant subject, and put a light and almost fun spin on
our conversation. But it went right over his head.
My thoughts were, “If he isn’t going to play with me, then I
don’t want to work with him. He is boring and stiff and
obviously more interested in the sale than listening to me . I
must look like a great big dollar sign.
Now Joe might have had the greatest plan in the world but
as far as I was concerned, he blew it. He didn’t know how to
take it one step further, that is, to listen to what I was saying.
He chose to go for the sales pitch rather than engage in
building a relationship with me.
Which brings me to my point. There are so many people out
there selling the same stuff we are at the same prices, that
what will differentiate us and give us the leading edge is
building that personal relationship. So when you are in a
sales mode, just remember, as you pay attention to the
sound of your voice, maybe you should give it a rest and
listen. Then you can truly give good service to your clients.
==============================================
3. Quote Of The Month: Alice Hoffman
==============================================
“You have to choose the voice you are going to trust.
You can’t listen to everyone.”
Alice Hoffman American Writer
==============================================
**********************Sponsor*****************************
Have a voice that gains credibility and gets results. Contact
Marlena about personal voice coaching.
marlena@myvoicespeakssuccess.com
*************************************************************
==============================================
4. Voice Exercise: Warm Up Your Day
==============================================
One of the key ingredients to having a successful voice
image
is to be prepared to use your voice in a powerful way.
Years ago I was at a 7:00 am Chamber breakfast meeting
and a gentleman sat next to me and asked, “So, Marlena
what do you do?” I replied, “I, uh, ooh, eh, I’m a, well, ah”
(sigh) “I teach people how to use their voice more
effectively”.
I gave him a big smile. I’m thinking, “Here I am a voice
person
and I just broke the first rule. I did not warm up my voice
before getting in front of others.” As I smiled, he laughed
and said, “That’s a good one!” Yes, he thought I was
putting him on.
Now there are a few lessons here: One is that smiling
and keeping one’s composure can often save you in an
awkward moment. Second, is that even a seasoned voice
professional is in the process of learning. Third, and
most important warming up your voice and body is your
best insurance for having a voice that gets attention,
gains credibility, and gives you confidence.
Think of yourself as an athlete in training. Would you run
a marathon without warming up? What if you were a
musician?
Would you play your instrument without doing the physical
and mental preparation before performing? Using your
voice
in a powerful way means using the entire body, not just
the throat and mouth area.
Here are some quick exercises to warm up your voice and
your day.
=> When in the shower, gargle with warm water and add a
tone
=> Hum the song “Happy Birthday” three times in different
keys
=> Swing your arms back and around as you say, “Gooooo,
for it!”
=> Smile and say out loud, “Three great things about today
are,
one,(and then name them”.
Add enthusiasm and move.
You can do these exercises when getting ready for work or
in your car.
Warming up your voice will not only have you sounding
better but
it will also help you be more alert and energized. Others
love
being around those who are energized. But when in doubt
SMILE!
**********************Sponsor*****************************
Free one-on-one voice evaluation with purchase of
“7 Exercises For A More Dynamic Speaking Voice”
program.
Find out what your voice says about you. Let Marlena tell
you how to have a powerful and compelling voice.
Only $29.95 Order now before this offer expires!
http://myvoicespeakssucess.com/tools
************************************************************
***************Please Forward*************************
Please forward Your Voice Matters ezine to friends,
colleagues, and organizations who could benefit from
developing a voice image that projects
confidence, credibility, and motivates others to take
action.
To get your own subscription visit us at:
http://www.myvoicespeakssuccess.com/
*****************************************************************
==============================================
FREE ARTICLES FOR YOUR PUBLICATION
==============================================
I have articles available for reprint in your publication or
company newsletter. You may use these articles that you
see in Your Voice Matters.
For more articles:
http://myvoicespeakssuccess.com/articles.html
To reprint these articles: Print the article in its entirety,
include the by line at the top, the credits, and the complete
contact information at the end of each article. Send a tear
sheet or electronic copy to:
marlena@myvoicespeakssuccess.com
Thank you!
==============================================
About Marlena Reigh
Marlena Reigh has been a voice image specialist for over
twenty years and has worked with over 1,000 individuals
voices. She offers one-on-one coaching to executives,
leaders, and professionals. Her seminars and programs
in voice for professional excellence in presentation, sales,
and telephone success are in high demand with
organizations in various industries.
